APPOINTMENT NUMBER : 020 3071 7500 EMERGENCY NUMBER : +91 98811 23033 / 020 3071 7788

Patient & Visitors – In Patient Care (IPD)

Home Patient & Visitors – In Patient Care (IPD)

In - Patient Care (IPD)

Admission

Admission staff is available to answer queries and provide guidance with room selection.
An initial deposit needs to be paid at the time of admission according to the room category. Charges are based on the room category, irrespective of the medical services.
Patients are urged to clarify all doubts about hospital charges, payment mode, billing and others before admission.
Patients are admitted under the sole discretion of the hospital consultants.
The estimated cost in case of planned surgeries, are provided at the Estimate Counter of the Inpatient Services Department.
Room confirmation is subject to availability on the day of admission.
Payment can be made in cash, ( Max Rs. 2 lakhs per admission) / Credit card / Debit card / via the hospitals NEFT/RTGS/IPMS (subject to confirmation of credit in ABHSL bank account).

Corporate Admissions

Impanelled Corporate clients are required to submit their company credit letter on the date of admission. In case of emergency admissions, thec redit letter should be submitted within 12 hrs. of admission.
In the case of the non-submission of the company credit letter, the patient is deemed as a cash patient and an initial deposit will be charged as per the room/bed category.
Patients opting for a room/bed category higher than their entitlement are required to pay the difference in charges. Charges for investigations, operation theatre charges, and the doctor fees are subject to change according to the room category.

Credit Facility

Credit facility is offered only to the patient from Impanelled Corporate and those with Third Party Insurance (TPA).
Patient covered under Medical Insurance: it is mandatory to get approval for cashless facility from TPA before admission,however if the patient gets admitted in an emergency, then the approval for cashless facility must be produced before the discharge.
In case there is a delay in authorization or denial of authorization from the insurance/TPA, the hospital cannot be held responsible and 100% of estimated cost or the difference in cost must be deposited at the time of admission or before the surgery.

Deposit

Patients are required to pay an initial deposit at the time of admission as specified by the admission counter.
Admission deposits will be adjusted against the final bill.
Charges for investigation, operation theatre and the doctorâ€™s fees are subject to change according to the room category.

Refund

In case the amount has to be refunded, then the refund would be made by NEFT/CHEQUE. In such a case the identity & other supporting document to be submitted from the patient/ relative.
In case monies have to be refunded on the next day of the deposit, then the refund would be made by cheque. In such a case, the Identity of IPD Personnel would take proof from the patient/relative.

Discharge

The discharge process is initiated only after the consultant deems the patient fit for discharge.
Discharge timing is before 12.00 p.m. On the day of discharge after noon and up to six hours later a hospital charge of half day fees is applicable. After six hours and before twenty four hours a full day charge is applicable.
In case of patient not wanting to continue treatment at the hospital, they could ask for Leave Against Medical Advice (LAMA) after consultation with the doctor.
Patients are encouraged to check the room carefully for personal belonging before leaving. The hospital is not responsible for missing properties after the patient has left the room.
Patients are advised to collect the discharge summary before leaving the hospital.
To avail of ambulance/transport facility on discharge, the patient must put in a request in advance at the nursing counter/reception counter. Transportation is provided if available and is charged separately.

NOTE: Discharge process may take 3 to 4 hours to be completed from the time the consultant initiates the discharge. There may be an additional delay of 3 to 4 hours in case a final authorization is required for those patients availing medical insurance facility

General Guidelines

Do not keep any valuables including jewelry and cash with you. Be careful with your personal articles (Mobile, Laptop,etc.).
Kindly collect receipts for every deposit paid/payment made.
You are advised not to handle/operate medical equipment on your own in the interest of your safety.
Tipping employees is a violation of hospital norms.
Breakage or damage caused to any piece of crockery, furniture, medical equipment, etc. will be charged at actuals.
Outside food is not allowed inside hospital for patients or their attendants. The hospital serves well-balanced vegetarian meals.
Smoking, Consumption of alcohol is not permitted in the hospital premises.
Mobile phones are not permitted in restricted areas of the hospital i.e. ICU, Operation Theatres, MRI and Maternity Ward to name a few.
Photography (or) recordings is prohibited in Hospital premises. Any violation will be notified to security.
All medicines, consumables for the patient will be provided by the hospital, no outside medicine or consumables are permitted.
The hospital security has the right to check baggage and request for visitor passes at their discretion.
In an endeavor to constantly improve hospital services, we request you to kindly fill in the feedback forms.